20 Nov 2023 03:56 PM
I can't make or receive calls on my landline. I've repaced the phone, unpugged and replugged the connection and still nothing. I use the landline as a safety net as my daughter gets concerned about me receiving spam and scam calls and messages on my mobile
20 Nov 2023 04:01 PM
Posted by a Superuser, not a Sky employee. Find out moreNot wishing to worry you but scammers don't just target mobiles.
Any recent changes to your Sky Talk package? Is your Broadband working okay?
(Your duplicate post has been removed).
20 Nov 2023 04:01 PM
Posted by a Superuser, not a Sky employee. Find out moreNot wishing to worry you but scammers don't just target mobiles.
Any recent changes to your Sky Talk package? Is your Broadband working okay?
(Your duplicate post has been removed).
20 Nov 2023 04:05 PM
thank you for your reply, yes, i'm aware scammers can target many areas. Nothing new to my sky package, lndline has just stopped. My son-in-law has run the checks via my account on broadband and no issues. New landline is fully charged, but says check connection. It's been unplugged and reconnected and still says the same.
20 Nov 2023 04:09 PM
@Daniel0210 my daughter when calling my landline gets a ringing tone, but i don't have a ringtone at my end and can't make any outgoing calls
20 Nov 2023 04:14 PM
Posted by a Superuser, not a Sky employee. Find out moreTo see if they can help (any external fault will be passed to Openreach for investigation),
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
21 Nov 2023 09:06 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to peanutsofhove.
23 Nov 2023 09:19 AM
Posted by a Sky employeeWe are still looking to help you @peanutsofhove . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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