unable to make or receive calls on my landline.

[peanutsofhove]

I can't make or receive calls on my landline. I've repaced the phone, unpugged and replugged the connection and still nothing. I use the landline as a safety net as my daughter gets concerned about me receiving spam and scam calls and messages on my mobile

[Daniel0210 · Accepted solution]

@peanutsofhove 

Not wishing to worry you but scammers don't just target mobiles. 

Any recent changes to your Sky Talk package? Is your Broadband working okay? 

(Your duplicate post has been removed). 

[peanutsofhove]

thank you for your reply, yes, i'm aware scammers can target many areas. Nothing new to my sky package, lndline has just stopped. My son-in-law has run the checks via my account on broadband and no issues. New landline is fully charged, but says check connection. It's been unplugged and reconnected and still says the same. 

[peanutsofhove]

@Daniel0210 my daughter when calling my landline gets a ringing tone, but i don't have a ringtone at my end and can't make any outgoing calls

[Daniel0210]

@peanutsofhove 

To see if they can help (any external fault will be passed to Openreach for investigation), 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to peanutsofhove.

[Lisa-P1987]

We are still looking to help you @peanutsofhove . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[LizC1]

I signed up with Sky about a month ago and all has been OK until a couple of days ago, when my landline stopped working.  I am a pensioner with mobility issues so really do need access to a landline (I don't have a mobile).  Any helpful advice would be appreciated.

[Daniel0210]

@LizC1 

Has your landline been working normally between Sky Broadband/Talk becoming active and a couple of days ago? 

on a side note:

It could be beneficial being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/