telephone number for reporting a fault

[Shaun003]

Is there a telephone number I can use to report a fault?

The Openreach cable between two poles on my road has snapped and BT/Openreach say I have to report the fault to Sky.

[Daniel0210]

@Shaun003 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Mark39]

@Shaun003 if you wish, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat?

[Shaun003]

Thanks. 

have been able to contact them now. 

shaun

[Christine106]

I can't contact sky 

[Daniel0210]

@Christine106 

See post 2 above.