re-port landline

[mormegil]

If the number was transferred from sky to community fibre and went active with them then sky can request a number port from gamma when reactivating the line as long as it's less than 31 days since it was ceased

if the number was ceased when the sky line was cancelled and not transferred to community fibre then no provider is allowed to recover their own ceased number by ofcom, it would need to be recovered by a third party ie bt

[Bindi2]

I will call Sky again do you know which department I need to speak to it so hard to speak with the  order recovery team. Thank for your advice

[mormegil]

Best bet would be the order recovery team 

any other department can call them for advise

[Pizmac]

help @mormegil  - we were away when they tried to deliver the router and now say it could take 5 working days to get a new one sent out! we went live today! I work from home and may have no broadbacnd until end of next week - can you expedite it?

[Mark39]

@Pizmac it's a customer Community. I doubt Sky could arrange for you to receive it any sooner.

[Bindi2]

Hi thank you for getting back to me Sky had been trying to fix the the ceased issue getting mix messages. Look like I have to get a landline with Bt then cancel within 14 days then go back to Sky. Please can you advise can I do that.

[mormegil]

You should be able to do that but you need to get sky to do the cancellation by transferring over the service within the cooling off period

[Bindi2]

Hello 

I moved to BT /EE inorder to port my old landline number  with BB. During the cooling off period I contacted Sky to move back to Sky, the transfer was set for 29 Feb but on the 27 Feb Sky emailed me to contact Sky when I spoke to the staff I was asvised they were unable to port my old landline number from BT/EE.

Please can you advise why the fibre optic DV phone line was not ported back to Sky this should be straight forward. When I spoke with BT/EE they said Sky cancelled the request to port the landline but I called Sky the staff advised EE/BT refused. Both providers are giving different reasons.

I hope you can advise and help me what needs to be done for me to go back to Sky.

Thank you

[mormegil]

It would be best to contact sky again during the week so the again can speak to the number team for advice on why the port back to sky was declined

they are only available Monday to Friday 

[Bindi2]

Hi 

Thank you for your message.

Are you referring to the number recovery team not sure whant you meant.

Please advise is there a direct number I can call.

Thank you

[mormegil]

No 

order recovery is a team that deal with delayed order

sky number port team is dedicated team that deals with transferring numbers to and from other companies

[Bindi2]

Thank you I will call them this week🖕

[mormegil]

Number port do not take customer calls but who ever you speak to will be able to contact them and get confirmation on what happened

[Bindi2]

Ok thank you for your help I hope I can resolve this otherwise I sill be stuck with BT/EE.

Thank you

[mormegil]

Could be something as simple as the bt/ee order not being fully complete so preventing the number export but only they can check and find out the real reason and ideally get it fixed