This discussion topic has been answered Discussion topic: no dial tone on landline phone - cannot dial in it just rings out

This message was authored by: MisterNixonEsquir · ‎21 Mar 2023

no dial tone on landline phone - cannot dial in it just rings out

This message was authored by: MisterNixonEsquir · ‎23 Mar 2023

to be honest have called the number 03337590242 as I had 15 minutes spare just now.... Bonus that calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers so no charge!

thanks for everyones effort and responses in the meantime.

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This message was authored by: MisterNixonEsquir · ‎21 Mar 2023

where can I report the issue for investigation?

This message was authored by: Highlinder · ‎21 Mar 2023

@MisterNixonEsquir Could you please run the phone line test. Did this just happen out of the blue or have you just joined Sky?

https://www.sky.com/help/articles/fix-phone-problems-start

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This message was authored by: MisterNixonEsquir · ‎23 Mar 2023

Hi @highlander

this has been ongoing for a few weeks now and have tried all the suggested fixes - there is just nothing there... What I need is to get this reported as a fault and to have someone investigate it and probably get openreach to it... but where can I lodge that complaint online? I am not always able to make calls during normal hours 🙂

This message was authored by: Daniel0210 · ‎23 Mar 2023

@MisterNixonEsquir

Did you carry out the test suggested by @Highlinder ?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: MisterNixonEsquir · ‎23 Mar 2023

yes @Daniel0210

to be honest have called the number 03337590242 as I had 15 minutes spare just now.... Bonus that calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers so no charge!

thanks for everyones effort and responses in the meantime.

This discussion topic has been answered Discussion topic: no dial tone on landline phone - cannot dial in it just rings out

no dial tone on landline phone - cannot dial in it just rings out

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Re: no dial tone on landline phone - cannot dial in it just rings out

Re: no dial tone on landline phone - cannot dial in it just rings out

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