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Discussion topic: my phoneline not working cant make or receive calls

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This message was authored by annejohns This message was authored by: annejohns

my phoneline not working cant make or receive calls

cant make or receive calls broadband and tv still work followed all the tips on the help guide the only option left for me is to phone someone but obviously i cant do that


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This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: my phoneline not working cant make or receive calls

Posted by a Sky employee

After speaking with annejohns we ran a line test which detected an external fault and we have arranged for Openreach to resolve this shortly.

It was great speaking with you annejohns.

Thanks
Tom

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This message was authored by GD1 This message was authored by: GD1

Re: my phoneline not working cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@annejohns  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: my phoneline not working cant make or receive calls

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat 🙂

This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: my phoneline not working cant make or receive calls

Posted by a Sky employee

After speaking with annejohns we ran a line test which detected an external fault and we have arranged for Openreach to resolve this shortly.

It was great speaking with you annejohns.

Thanks
Tom
This message was authored by Cyrilsneer76 This message was authored by: Cyrilsneer76

Re: my phoneline not working cant make or receive calls

I'm having the same where it's just a crackling line. Can't make or receive calls

Had it before and openreach came, but I've no clue how to escalate again as it has all changed on sky

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: my phoneline not working cant make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Cyrilsneer76 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue isn’t resolved. Replies on the chat aren’t instant so keep checking the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the blue bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by dmy24 This message was authored by: dmy24

Re: my phoneline not working cant make or receive calls

Thank you for escalating this. We have sent an invite to chat 🙂 

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