moved last Wednesday and dialling tone and no phone out or phone in

[Caroline60]

I moved here a week ago openreach been and everything was set up for phone and the phone does not work but there is a dialling tone and noone gave me my new number i have paid for a week and nothing and so hard to contact you

[oldfella]

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@Caroline60 wrote:

I moved here a week ago openreach been and everything was set up for phone and the phone does not work but there is a dialling tone and noone gave me my new number i have paid for a week and nothing and so hard to contact you

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Hi @Caroline60 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home

[Mark39]

@Caroline60 is your phone plugged into your broadband Hub?

[Daniel0210]

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@Caroline60 wrote:

noone gave me my new number 

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@Caroline60 

Once you have your dialling tone dial 17070 and listen to the outgoing message which should contain your number. 

[Caroline60]

yes. and all 4 lights are on the router but i cannot dial out or receive calls.  internet working but no call and there is a dialling tone noone even told me my new number!!

[caesarome]

Have you plugged your phone into the back of your broadband hub ?

[Mark39 · Accepted solution]

@Caroline60 first try restarting your Hub by switching off at the plug for 30 seconds.

If you still can't make or receive calls it will need to be reported to Sky. We can ask their messaging team to contact you here so that you can report it via a private online chat, if you wish.