landline phone wont work since installation of sky

[jkl]

since having sky q installed several weeks ago I haven't been able to send or receive calls on my landline.  tried ringing the sky helpline but found there terminogly quiet confusing and over whelmimg . my Broadband is fine. No issues in local area  , checked phone line sky said nothing wrong it, tried the step by step checks but that didn't help. Has anyone got a diagram which might make more sence to me. i have 2 connections coming out of my bt talk talk wall socket ones goes to a purple slot in router the other cable to my phone. also have a plug socket from phone to plug hole in wall. 

[Highlinder]

@jkl  Which broadband hub did Sky send you from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Tom-W19]

Hi jkl

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi jkl

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Mark39]

@jkl if you still need help, tell is if your broadband router has a light labelled 'Voice' and if so, whether it's lit.

We can then help with your phone connection.

[TimmyBGood]

@jkl 

If your address has been provisioned with Sky Talk on VOIP, the handset now connects to the 'phone' port on the rear of the Sky Broadband Hub.  There's no longer a voice signal at the wall socket.

[gjhpj]

Same problem with landline not working after sky glass tv installed. My new router has light marked 'voice' but does not illuminate. Can anyone help ? Please !!!! Confused 80++

[Tom-W19]

Hi gjhpj

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you gjhpj. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂