landline not making or receiving calls. Sky Max Hub. I have checked setup.

[david2312]

landline not making or receiving calls. Sky Max Hub. I have checked setup.

[Mark39]

When was your service activated? Try factory resetting your Hub by pressing the WPS button for 30 seconds. 

[david2312]

Thanks. Unfortunately no change. Hub was activated on 09/10/24.

[Mark39]

There's a known issue with the white Max Hub which causes a delayed activation of the Voice service. Sky's advice is to call, but if you wish we can ask ther messaging team to contact you here tomorrow so that you can report it via a private online chat.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

[david2312]

Thanks, I have already contacted SKY and they are trying to resolve this.

Cheers