landline internet calls not fully working. i.e. when i need to press a number to continue call

[Treacle2]

so ive just noticed that my landine isnt working fully, when i get or make a call that requires the input of a number to cotinue the call. i can recieve and make basic calls, do i need to get a VOIP phone for this to work ?

as we never used our landine for a while i purchased a new, but cheap one. but im wondering if its because itn analogue phone ( just found box and I didnt realise it was analogue) 

so DECT or VOIP  ? whats the difference?

Thanks. 

[Mark39]

A VOIP phone or a network phone won't work with a Sky landline. It's designed to work with a standard, analogue phone..

When you press a number button mid call do you hear the usual tones being generated 

[Treacle2]

no it clicks

[Treacle2]

on my sky bill i have :

Sky talk internet calls 

and

Sky Pay as you talk 

[Mark39]

Just to check it's not a retro style phone with a rotary dial, rather than push buttons for the numbers?

[Treacle2]

yes its an analogoue push button, 

[Mark39]

I don't know whether it's a fault with your phone, or with your landline. It's probably best to report it to Sky. You can call them free on 150 (from your landline phone).