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charged £41 for a call i did not make

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charged £41 for a call i did not make

Shocked when i see my bill even more shocked when i contacted sky customer services 

Ok here it is i have broadband and phone package we never use our phone only 4 times in 6 months 

and when my bill arrive at double the amount i looked and could see i was charge over £40 for a 13 min call (see image) upon contacting customer services i was told it came from your phone  line so its your bill yet the number is not in my handsets call history the customer service girl just repeated like a drone so fuming its unreal its clearly not a call i made or from my landline handset sky.PNG

 Moderator Note: Image contained personal information including telephone and Sky account number

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Oracle
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Post 4 of 16
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Re: charged £41 for a call i did not make


@olitaylor wrote:

Shocked when i see my bill even more shocked when i contacted sky customer services 

Ok here it is i have broadband and phone package we never use our phone only 4 times in 6 months 

and when my bill arrive at double the amount i looked and could see i was charge over £40 for a 13 min call (see image) upon contacting customer services i was told it came from your phone  line so its your bill yet the number is not in my handsets call history the customer service girl just repeated like a drone so fuming its unreal its clearly not a call i made or from my landline handset sky.PNG

 Moderator Note: Image contained personal information including telephone and Sky account number


Hi @olitaylor 

This is a customer-to-customer forum and no one here can help with account inquiries, therefore are unable to help. You will need to contact Sky directly. https://contactus.sky.com/uk

If you are not happy with the service you have received from Sky then this shows you how to make a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Oracle
Posts: 37,217
Post 2 of 16
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Re: charged £41 for a call i did not make

09xx numbers are premium rate numbers often used by magazines, newspapers, adult content providers, competitions etc. Could anyone (guest, caller, workman, carer, for example) have had access to your phone connection  for a short, unattended period?

Oracle
Oracle
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Post 3 of 16
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Re: charged £41 for a call i did not make

I looked this number up and while not finding who it is for I noticed five complaints for exactly the same amount and time from people who claimed not to have ever phoned this number. There is something suspicious going on here.

Stuart R
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Oracle
Posts: 8,293
Post 4 of 16
1,533 Views

Re: charged £41 for a call i did not make


@olitaylor wrote:

Shocked when i see my bill even more shocked when i contacted sky customer services 

Ok here it is i have broadband and phone package we never use our phone only 4 times in 6 months 

and when my bill arrive at double the amount i looked and could see i was charge over £40 for a 13 min call (see image) upon contacting customer services i was told it came from your phone  line so its your bill yet the number is not in my handsets call history the customer service girl just repeated like a drone so fuming its unreal its clearly not a call i made or from my landline handset sky.PNG

 Moderator Note: Image contained personal information including telephone and Sky account number


Hi @olitaylor 

This is a customer-to-customer forum and no one here can help with account inquiries, therefore are unable to help. You will need to contact Sky directly. https://contactus.sky.com/uk

If you are not happy with the service you have received from Sky then this shows you how to make a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

My Opinions Are My Own And Do Not Reflect Those Of Sky.

imagebam.com
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Post 5 of 16
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Re: charged £41 for a call i did not make

charged £33.255  for an 08.57 min phone call to an amazon number listed on the internet as an amazon contact number niether sky or amazon were interested as they said i used a wrong number which scammed me  the  o9prefix

number i rang sky advertied charge is 14P per minute as of 1st may 20018 ? so how was i charged  approx £4.05per minute and niether amazon or sky can tell me whom charged me for the call they must have been billed by somebody ?   any answers out there.

Oracle
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Post 6 of 16
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Re: charged £41 for a call i did not make

If you used a number obtained via a web search, it was very likely not an authorised contact number. There are companies who, perfectly legitimately, offer contact numbers for other organisations, often at premium rates. There have been posts from other community members who have unwittingly fallen foul of the same thing. Only use contact numbers obtained directly from the company - in this case, Amazon.

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Post 7 of 16
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Re: charged £41 for a call i did not make

thanks Mark  i know this now but there was no indication this was a service number i bet sky and amazon are aware of these numbers so why do they not block them from thier sites or at least warn customers of thier exzistance ounce bitten twice shy. the only fault is the total lack of empathy fom sky and amazon customer services ?

Oracle
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Post 8 of 16
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Re: charged £41 for a call i did not make


@jake28 wrote:

thanks Mark  i know this now but there was no indication this was a service number i bet sky and amazon are aware of these numbers so why do they not block them from thier sites or at least warn customers of thier exzistance ounce bitten twice shy. the only fault is the total lack of empathy fom sky and amazon customer services ?


They can't block these numbers because it is not on their website, It is down to the person who is selecting the website in the first place to ensure they are selecting the correct website.

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Oracle
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Post 9 of 16
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Re: charged £41 for a call i did not make


@jake28 wrote:

...why do they not block them from thier sites or at least warn customers of thier exzistance ounce bitten twice shy



Unfortunately these providers are acting perfectly lawfully providing they tell you upfront the charges, so there's no way they can be blocked. They often pay to appear at the top of search results, too, so it's easy for the unsuspecting to be caught unaware. As you rightly say, once bitten....

 

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Posts: 6
Post 10 of 16
725 Views

Re: charged £41 for a call i did not make

This has just happened to me the bill shows 3 ngn numbers with zero charge then an 09 number which we couldnt ring as everyone was at work at 9.03am! I called sky who said the numbers owner is based in cyprus? They insist we have called it as it is showing as an outgoing call so its tough according to sky talk terms and conditions this is not their responsibility absolutely shocking. I believe this to be part of an ongoing incoming call phone scam where it just needs to be answered to be charged even by the answering machine! Currently complained to sky the psa watchdog you name it as sky are not accepting any redponsibilty for their customers being fraudulently targeted and are refusing to remove the charge. Sky shield wont help as you can only block the number once it has happened and it could happen again if the fraudster uses a different 09 number! So they add on the account a block on all premium numbers great for outgoing calls but what about incoming fraudulent ones sky reckon technically this is impossible for an incoming call to show as an outgoing i believe this is a massive problem for sky and other providers hence the crap terms and conditions that they pass the buck on they have no interest in investigating this fraud just putting the blame back onto the poor customer shocking in my opinion considering the amount they charge for their services shame they dont invest in protecting their customers against fraud they know this is happening yet dont bother to warn anyone how many unsuspecting customers dont check their bill and just pay it? Disgusting!

Researcher
Posts: 6
Post 11 of 16
724 Views

Re: charged £41 for a call i did not make

Ha ha customer to customer forum that needs to warn other poor customers that you can be fraudulently charged by sky on your bill for a premium number you didnt call as nobody was in the house i know this happens that fraudsters ring you and once you answer even the answer machine boom you are charged

No point complaining to sky they dont care just blame you take it further i am the more that do the sooner they will have to act upon it !

Oracle
Posts: 8,293
Post 12 of 16
690 Views

Re: charged £41 for a call i did not make


@Letitia wrote:

Ha ha customer to customer forum that needs to warn other poor customers that you can be fraudulently charged by sky on your bill for a premium number you didnt call as nobody was in the house i know this happens that fraudsters ring you and once you answer even the answer machine boom you are charged

No point complaining to sky they dont care just blame you take it further i am the more that do the sooner they will have to act upon it !


Hi @Letitia If you are not happy with the service you have received from Sky then this shows you how to make a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Posts: 6
Post 13 of 16
687 Views

Re: charged £41 for a call i did not make

Done this already took it further as sky themselves are not interested


@olitaylor wrote:

Shocked when i see my bill even more shocked when i contacted sky customer services 

Ok here it is i have broadband and phone package we never use our phone only 4 times in 6 months 

and when my bill arrive at double the amount i looked and could see i was charge over £40 for a 13 min call (see image) upon contacting customer services i was told it came from your phone  line so its your bill yet the number is not in my handsets call history the customer service girl just repeated like a drone so fuming its unreal its clearly not a call i made or from my landline handset sky.PNG

 Moderator Note: Image contained personal information including telephone and Sky account number


 

Oracle
Posts: 37,217
Post 14 of 16
664 Views

Re: charged £41 for a call i did not make


@Letitia wrote:

I believe this to be part of an ongoing incoming call phone scam where it just needs to be answered to be charged even by the answering machine!


Never heard of this before, and don't see how it's possible. Let us know how you get on with pursuing it.

Researcher
Posts: 6
Post 15 of 16
483 Views

Re: charged £41 for a call i did not make

Well low and behold sky have taken it off the bill after my big kick off so much for they never take these off oh and promised it would never happen again too my ass

So funny really that they say technically this cant happen when people reverse charges all over the world every day

Anyway on the plus side if you know you aint made no call to a dodgy number then complain dont back down and let them call you a liar

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