16 Sep 2024 08:04 PM
Broadband's working fine. Previously had no issues with making or recieving calls up to maybe Saturday. (not made a call since then,..) But had a call today and noticed our issues.
So we can receive calls but not make them. Seems to "dial" and had a dial tone, but once the numbers completed it's "dialing" it doesn't attempt to connect. And if we have an incoming call we can hear people but they can't hear me.
16 Sep 2024 08:59 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried restarting your Hub, by switching it off at the plug for 30 seconds or so?
16 Sep 2024 08:06 PM
Also, I have attempted to unplug and replug the phone to the broadband box and its power.
Light is green on the sky box for "voice" as with all other lights.
16 Sep 2024 08:59 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried restarting your Hub, by switching it off at the plug for 30 seconds or so?
16 Sep 2024 09:06 PM
no idea why restarting hub worked.. but it did. It was my next move tbh, but i'm surprised the phone its self was fine and it was just some weird hub glitch.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion