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Discussion topic: broadband activated 28/10/22. TV is OK but telephone is dead

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This message was authored by: rogergren

Message posted on ‎30 Oct 2022 05:34 PM

broadband activated 28/10/22. TV is OK but telephone is dead

New sky package includes TV & telephone. New sky box installed 28/10/22 & TV was live later that day but telephone now dead so cannot make nor receive calls

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This message was authored by: GD1

Message posted on ‎30 Oct 2022 05:40 PM

Re: broadband activated 28/10/22. TV is OK but telephone is dead

Posted by a Superuser, not a Sky employee. Find out more

@rogergren  Your post has been moved to the correct forum as this isn't related to Sky acessibility services.

 

Is there voice light on the hub?  If yes have you plugged your phine into the back of the hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎30 Oct 2022 05:41 PM

Re: broadband activated 28/10/22. TV is OK but telephone is dead

Posted by a Superuser, not a Sky employee. Find out more

@rogergren  If your router has 4 lights on it and are green you will need to plug your phone into the back of the router. Otherwise you will need to run through the phoneline troubleshooting.

https://www.sky.com/help/articles/fix-phone-problems-start 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Tom-W19

Message posted on ‎01 Nov 2022 11:53 AM

Re: broadband activated 28/10/22. TV is OK but telephone is dead

Hi @rogergren 

 

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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This message was authored by: Mr+Flibbles+86

Message posted on ‎03 Nov 2022 01:35 PM

Re: broadband activated 28/10/22. TV is OK but telephone is dead

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
 

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