all divert can't be setup as the line is down

[Mark+53]

Is there anyway of setting up call divert online as our phoneline is down so i can't use the phone to set this up?

[Daniel0210]

@Mark+53 

I don't think there is as there's a charge of £2.50pm to arrange. Perhaps call Sky using a mobile. 

I presume the phone issue has already been reported. 

[Mark39]

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@Daniel0210 wrote:

@Mark+53 

I don't think there is as there's a charge of £2.50pm to arrange. Perhaps call Sky using a mobile. 

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No, nor me @Mark+53. If you're not already paying for the call diversion service, you would need to call Sky anyway to activate it. Check first that Sky can set up the diversion you want, once it's activated.

[Mark+53]

Thank you for your replies, yes the fault has been reported a week ago.

[Daniel0210]

@Mark+53 
Okay. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).