WiFi drops when on a call on land line

[itslamb]

Does anyone have any idea why my WiFi has started dropping when making or receiving a call on my land line. I have tried various things and i know for a fact its nothing in my house that's causing it. All checks have come back OK. I have a brand new router . I've tried it straight into the phone socket. I've tried various micro filters (also have a brand new one that came with the router I got this week). Something isn't right and it's nothing to do with where my router is etc and it's getting frustrating to be honest

[Mark39]

Try the connection test here first (ignore the fact that your broadband is ok). If it comes back all OK, you'll need to report it to Sky.

If you wish we can ask Sky's messaging team to contact you via a private online chat here (possibly tomorrow now) so that you can do that.

https://www.sky.com/help/articles/broadband-diagnostic-start

[itslamb]

Hiya yes pls that would be brilliant. I've tried the test multiple times and everything comes back as ok

 

 

 

[Mark39]

OK, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging, probably tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.