Discussion topic: WiFi drops when on a call on land line
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Message posted on 20 May 2023 04:33 PM
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WiFi drops when on a call on land line
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Message posted on 20 May 2023 05:52 PM
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Re: WiFi drops when on a call on land line
Try the connection test here first (ignore the fact that your broadband is ok). If it comes back all OK, you'll need to report it to Sky.
If you wish we can ask Sky's messaging team to contact you via a private online chat here (possibly tomorrow now) so that you can do that.
https://www.sky.com/help/articles/broadband-diagnostic-start
Message posted on 20 May 2023 06:01 PM
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Re: WiFi drops when on a call on land line
Hiya yes pls that would be brilliant. I've tried the test multiple times and everything comes back as ok
Message posted on 20 May 2023 07:45 PM
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Re: WiFi drops when on a call on land line
OK, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging, probably tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.
For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 21 May 2023 11:13 AM
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Re: WiFi drops when on a call on land line
Thanks for escalating this. We’ve sent an invite to chat.
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