When my neighbours landline rings so does ours.

[DaveH70]

Out of the blue, now when the landline phone rings in the flat above our phone rings.  We hear a clicking noise until they answer the phone and then we hear them faintly in the background. Our phone keeps ringing until they answer. Any advice? Thanks.

[Mark39 · Accepted solution]

That's a fault that you would need to report to Sky. You can call them on 150 or we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you prefer.

[DaveH70]

@Mark39  Thanks. Sky have said there is a fault and someone will fix it in two working days. 

[Daniel0210]

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@DaveH70 wrote:

@Mark39  Thanks. Sky have said there is a fault and someone will fix it in two working days. 

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@DaveH70 

Two working days is the Openreach target time so not a guarantee. 

This link explains auto compensation for when there is a total loss of your Sky Broadband or Sky Talk. I'm not sure if yours is a total loss? 

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.