Use of landline

[GaryF5]

I thought I had a package whereby I could use my landline over the wi-fi for free but I have been charged. Should I have been charged or is the charge a mistake?

[Mark39]

Yes. Internet calls (Sky VOIP) are charged in exactly the same way as standard calls. You might want to consider signing up for a call package with a fixed monthly subscription, if you use the phone frequently.

[TimmyBGood]

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@GaryF5 wrote:

I thought I had a package whereby I could use my landline over the wi-fi for free

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Unless they've changed the billing layout, the Sky Talk Internet Calls service is shown as 'free' alongside Sky Broadband.  Unfortunately this fails to indicate that actually making outbound calls has a very substantial per-minute cost unless there's an appropriate add-on in place (Sky Talk 'Evenings and Weekends Extra', 'Anytime Extra' or 'International Extra')