Upgraded last week to SkyQ and internet phone (plug in back of router) not working. No dial tone

[phonehome]

Sky cust service went through a reboot of ro9uter etc. Still not working. Sky agent suggested it was the phone! I don'tthink so. Anybody help? Seen quite a number of posts sharing same problem, but no ansers.

[Mark39]

Can you confirm that your phone is plugged into your router, not the wall socket?

[phonehome]

Yes. Phone plugged into back of router. No connectors on the cable.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – Thanks for chatting to us phonehome. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂