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Discussion topic: Unable to use landline phone since having full fibre

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Avatar for Andrea471
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This message was authored by: Andrea471

Message posted on ‎04 Sep 2025 05:31 PM

Unable to use landline phone since having full fibre

We have had full fibre and on the router there is a phone connection but this doesn't work with our phone please help, my husband needs incoming calls from the hospital 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎04 Sep 2025 05:35 PM

Re: Unable to use landline phone since having full fibre

Posted by a Superuser, not a Sky employee. Find out more

@Andrea471 you should now have a digital phone linecrather than the old amalogue service so can you confirm that the phone is plugged into the socket on the back of the Sky hub not into your old phone sockets?

 

 

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This message was authored by: GD1

Message posted on ‎04 Sep 2025 06:27 PM

Re: Unable to use landline phone since having full fibre

Posted by a Superuser, not a Sky employee. Find out more

@Andrea471  In addition to @Chrisee  reply, when did your Full Fibre go live?  It can take a day or 2 for your line to go active after your Full Fibre activation.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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