Unable to make outgoing calls since fibre installed 6 days ago

[DaveofKenton]

We upgraded to Sky fibre on Monday and have just discovered the we can receive phone calls on landline but not make them.

[Highlinder]

@DaveofKenton  Is your phone plugged into the back of the router?

[DaveofKenton]

Yes, otherwise I assume we wouldn't be able to receive calls?

[Highlinder]

@DaveofKentonhave you restarted the router since the fibre was installed?

[DaveofKenton]

Yes - have restarted it a couple of times.

[GD1]

@DaveofKenton   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thanks for escalating this. We’ve sent DaveofKenton  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[DaveofKenton · Accepted solution]

Escalated to the network team and now sorted by them (don't know what they had to do but we had to power off the router and Openreach box for an hour and subsequently all was working fine!).