Unable to make or receive calls on my landline

[Sue+Cawley]

I have been unable to make or receive calls on my landline for a couple of weeks. I have a dialling tone for outgoing calls but when I dial the number, I get the engaged tone. Ingoing calls get a message that states "this number is temporarily unavailable ". I have checked the line and done all other suggested solutions but nothing has worked. I have also bought a new phone but everything was still nothing worked.

[Tom-W19]

Hi @Sue+Cawley 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147