Unable to make or receive calls - no dialling tone

[Croc48]

Unable to make or receive calls - no dialling tone.

Broadband is working fine.

No changes to set up.

Power going to base unit.

Handset advises check phone line.

Phone purchased less than 6 months ago. 

Followed all sky advice - no resolution.

Thoughts welcomed! 

[Croc48]

I should add, we have Sky talk....

[caesarome]

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@Croc48 wrote:

Followed all sky advice - no resolution.

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So the line test showed no faults ?

Is your phone line plugged into the hub ?

[Mark39]

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@Croc48 wrote:

I should add, we have Sky talk....

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Internet calls? Is the phone plugged into your broadband Hub? Or standard calls?

[Croc48]

Thank you for your advice.

Sorry for the thick reply..... how do I test the line? I've no spare handset, I've dialled 17070 - nothing. Rang it from my mobile (on my mobile it just rings out, but the landline itself is silent)....

We have one line from the master socket to the router (which is working fine) a separate connection from the master socket to the base unit. 

[Croc48]

Thank you for your reply. 

No internet calls.  Just standard calls. 

[Mark39]

@Croc48 you can try the simple connection test here,  regardless of whether your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

[Croc48]

Thank you. Already tried that. No joy.....

[Mark39]

The only thing left is to try the Service Status check, if you haven't already. The link is in the same help guide. Unfortunately it only highlights large outages, so won't pinpoint any issues with just your line.

If it doesn't show anything, you'll have to report it to Sky I'm afraid. If you have a Sky mobile, you can call them on 150, or other contact options here:  https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

[Croc48]

Thank you so much. Really appreciate your replies.

We initially tried the service check & it shows no issues. 

Just returned from holiday & everything was working fine before we went. 

We'll contact Sky.

Enjoy the bank holiday (if you are off work)!

Thank you for your time.