Discussion topic: Unable to get action from sky to resolve my telephone connection to sky router
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Message posted on 18 May 2026 05:00 PM
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Re: Unable to get action from sky to resolve my telephone connection to sky router
@DRUMLEMEN wrote:
Openreach are blaming sky.
Yes, of course.
Not porting your number wouldn't have made the switch any quicker.
If you want to do away with the landline service (I pretty much have too), all you need do is to make sure you're not paying for a call package. That's the only cost.
Message posted on 18 May 2026 05:57 PM - last edited: 18 May 2026 05:59 PM
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Re: Unable to get action from sky to resolve my telephone connection to sky router
@DRUMLEMEN wrote:
If it is not solved soon I will do away with the landline via Sky as I can use my mobile phone for calls and texts.
Note that you still need the data circuit (copper pair or optical fibre) to deliver the broadband, so there's no saving on 'line rental'. As @Mark39 indicates, there isn't any cost to having the default PAYG 'Sky Talk Internet Calls' if there's no outbound dialing.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 31 May 2026 09:37 AM
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Re: Unable to get action from sky to resolve my telephone connection to sky router
You need to make contact with Open reach as there appears to be a fault.
Message posted on 31 May 2026 09:58 AM
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Re: Unable to get action from sky to resolve my telephone connection to sky router
@Gayton-1958 wrote:
You need to make contact with Open reach as there appears to be a fault.
Openreach will not speak with the end customer. They only speak with the relevant ISP.
NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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