Unable to call out , no longer able to receive calls

[Kev5610]

Landline

Have a dial tone but unble to call out, had calls earlier in the day kept being cut off.

Fustrated as no mobile phone signal where we live  (rural) . 

BT box is a   Master socket 5c mark 4 have checked all connections still not working .

Important we have landline contection due health issues.

[Highlinder]

@Kev5610 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/371114 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15 · Accepted solution]

Update-we booked an engineer for customer, we are now closing this chat. Please, feel free to reach out if we can help you with anything else.