UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

[Mark39]

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@Brian135 wrote:

unable to plug into the router 

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For clarification - why not?

[Brian135]

There's no port for phone plug

[Mark39]

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@Brian135 wrote:

There's no port for phone plug

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Thanks, First try the connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, you'll need to report it to Sky. If you wish, we can ask Sky's messaging team to contact you here via a private online chat so that you can do so.

[Brian135]

Yes please as unable to get hold of anyone at Sky 

[Mark39]

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@Brian135 wrote:

Yes please as unable to get hold of anyone at Sky 

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Result of the connection test?

[Brian135]

Saying fault with me broadband speed down to 28 mbs engineer contacted will respond within 2 days thank you for your help 

[Brian135]

@Mark39 

openreach have text me thanks again

[Mark39]

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@Brian135 wrote:

Saying fault with me broadband speed down to 28 mbs engineer contacted will respond within 2 days thank you for your help 

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Glad the connection test detected a fault. I would suggest giving Openreach (the engineer) up to 5 working days to investigate. They don't always attend within 2. Openreach probably won't need to contact you directly, but will handle it remotely.

[Jules901]

Hello,

I hope it's OK to hop on the back of this post as I have a similar  issue...

Noticed the message "check phone line" on my cordless phone

No dial tone on landline and shows line busy when I call on my mobile

I have carried out the broadband test and there is no error

Checked the phone connection in wall socket (doesn't work if I plug in router instead)

Power to both phone bases

If anyone has any other suggestions I'd be grateful!

[Barbara39]

Can you please check the land line

[Mark39]

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@Barbara39 wrote:

Can you please check the land line

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As we're customers here, we can't do that. You can try the simple connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

[Jules901]

Apologies, I should have deleted the post as the issue was resolved some months ago!