The telephone does not ring or work, the internet connection is ok from a mobile the mobile rings on

[RRGW1931]

The telephone does not ring, the broadband connection is fine. If you ring from a mobile, the mobile rings once and cuts off with call ended. Have checked all connections. If you ring from the landline it does ring your mobile. Any thoughts?

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19 · Accepted solution]

Hi RRGW1931

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.