Talk not working properly for a week plus broadband speed has been poor only 16mbps for last 2 day…

[Ironarm]

Landline not working properly making/receiving calls. Broadband also way to slow 16mbps last few days when it is guaranteed 56mbps. In any case the average is always under the guaranteed speed... it has been since got last upgrade years ago. Why am I paying same as people who get the proper speeds. Anyway the most important thing at minute is my landline and my slow broadband. Last time I rang Sky I seemed to go round the world for help. Waiting for hours on my mobile.. getting passed to wrong people... getting phone put down... saying no problem in area. I had to get a Facebook post out to our local community and prove that others also had a problem. In the end they admitted we had a line fault. Reported it to Openreach who in the end fixed outside. My service really isn't that great and it's really difficult to report anything or get any information. The call system they operate is shocking. Can anyone help ? ..... is there and easy way to check my landline for a fault (although it said before I didn't have one when I did) and report my constantly slow speed to my hub. Thank you in advance

[Mark39]

You could start with the simple connection test here: https://www.sky.com/help/articles/broadband-diagnostic-start

[Ironarm]

Thank you but I've tried this many times. I just wish there was an easier way to get Sky to correctly diagnose the faulty line... tomorrow I will have to phone them and go through a whole day or two of hell till I get anywhere 

[Daniel-F]

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@Ironarm wrote:

Thank you but I've tried this many times. I just wish there was an easier way to get Sky to correctly diagnose the faulty line... tomorrow I will have to phone them and go through a whole day or two of hell till I get anywhere 

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Hi @Ironarm 

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Ironarm]

Thank you Daniel, I've been on my mobile to Sky this morning and they said they would escalate to the next level. Thank you for your help 

[Lisa-P1987 · Accepted solution]

Thanks for the update @Ironarm  we will close the invite 🙂

[Ironarm]

Thank you everyone who has helped