I am about to move from Now Broadband to Sky Broadband. I have been advised that it is not possible to port my existing landline number. I haven't been provided with a definitive answer as to why, but it has been suggested (By a Now customer services representative) that it may be a techncial issue, because the providers are both part of the same parent company and their systems are shared.
I have come across a work around by taking out a contract with a VOIP provider and asking them to port the number from Now Broadband before the contract ends. I am exploring this option, though it does mean I will have a new number, provided by Sky, which I won't use. I will also need to pay for the VOIP service.
What I was wondering was if I move the number to the VOIP provder can I subsequently ask Sky to port the number over to my account? We have had this number for 37 years, moving from BT to Sky, back to BT, then to Vodafone and then Now, without any issues with transferring the number.
You may think it a lot of trouble to keep the number, but with elderly family members, with dementia conditions, who are reliant on using this number to contact us (it's about the only number they can remember!), we really are committed to trying every possible avenue. If anyone has been successful, we'd love to know, or if there is any other work around that has worked for anybody.
I did look on the Offcom site and they state
Number portability is a regulated facility which allows customers to keep their numbers when changing provider.
There should be procedures to allow porting to take place, even between sister companies (I've read that Plusnet and BTinternet have the same issue).
Many thanks for any help.
