08 Oct 2024 12:28 PM
08 Oct 2024 01:38 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you have the white Max Hub, or the black one? If it's the black one, is the Voice light on the front panel illuminated? Amber or green?
Is your phone plugged into the Hub?
12 Oct 2024 02:49 PM
14 Oct 2024 08:42 AM
Posted by a Sky employeeHi @1dav989
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
14 Oct 2024 09:30 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @1dav989 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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