Some numbers can’t get through to my landline

[CW59]

At least 4 people that I know of can't get through to us when they dial our landline (there may be more I don't know about). They only have this problem when they use their landline. No one, as far as I know, has a problem calling from a mobile and lots of other people can get through from their landlines.

Sky have replaced our hub and their network team have run tests which show no issues as far as they are concerned but the problem hasn't been solved.

does anyone have any ideas?

[Tom-W19]

Hi @CW59 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @CW59 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks