Sky talk not working despite phone being connected to router as advised

[tallperson]

Upgraded to fibre. Engineers installed but did not plug phone into router. Called support. Spent 35 mins trying to get through to be told the engineer should have plugged the phone into the router. We have done as instructed but still have no landline

[GD1]

@tallperson   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to tallperson.

[Addie15]

Update-We are closing this invite now as we have not received a response to it within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.