Sky talk included in my broad package at the time of order

[cmcdon]

Good afternoon.

I ordered a broadband and talk package. The broadband was installed yesterday. once they all finished I had no phone line. I called sky and was charged a extra 5 euros. I have a contact with Sky stating that Sky broadband and talk was 35 euros for 12 months. How can they now charge me a extra 5 euros

[Mark39]

What was the extra charge for?

[cmcdon]

The extra charge was for a sky talk package. I did not want a talk package hust a land line fot people to call me. We have free calls on our mobiles. Seem to alway get a advisor from India but keep saying they are based in Ireland

[Mark39]

Sky Talk calling packages sit outside your contract. Give Sky a call and cancel it (and seek a refund if you didn't request call package in the first place).

[cmcdon]

We want a landline but no calls to get incoming calls. explained this to the advisor but as they are no English or Irish they are not able to understand. This is what happens when you go for the cheaper option and get an Indian callcentre 

[Mark39]

If you're not planning to use your landline, opt for the Pay as you Talk call package. No calls, no charge.

[cmcdon]

The advisors I have spoken to seems to notable to unferstand this and all I want is a landline to recieve calls.My mobile gives me free calls and you have whatsapp 

[Mark39]

Just ask them to switch you to the Pay as You Talk package. You would hope the adviser would recognise the name of Sky's own products!

[TimmyBGood]

@cmcdon 

Note that you cannot have a line with 'just incoming calls': telephony is inherently two-way.  What you are after is a Sky Broadband contract with 'Sky Talk Pay As You Talk' (the default voice service) rather than one of the 'Evenings and Weekends Extra', 'Anytime Extra' or 'International Extra' add-ons.

[cmcdon]

When I signed up it was for broadband and sky talk. Now I need to pay a extra 5 euros. If u and others on here can under stand what Mean and what I need why can't sky

[caesarome]

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@cmcdon wrote:

Now I need to pay a extra 5 euros

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As advised above you need to ask Sky Ireland to change you to the Pay as you talk package then you should be saving money as month as long as you do not make any calls on a landline phone.

[cmcdon]

I cannot see how they can change when I have a contract saying broadband and sky talk 35 euros then tell me it's another 5 euros. Left without a landline. Even when I explained that I have it in writing. Sky was not wrong. If I break my contract and not keep my end by disconnecting before the 12 months would this be ok as sky have broken the contact by charging for sky talk

[Mark39]

As I posted previously, your call package is an add-on which you can add or remove at will (removing a call package requires 31 days notice).

[cmcdon]

I should not have to wait 31 days as I never wanted the extra added was told that this was the only way to get a landline. Now I have been left without a landline . Ask to speak to a manger still waiting. Guess sky are saving money by getting customer services overseas 

[Mark39]

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@cmcdon wrote:

Now I have been left without a landline .

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You didn't want to use it anyway?