Sky support unable to restore skt talk service

[RC96]

About 4 weeks ago my father was unable to make outgoing calls. When you tried t9 make a call you get a message some thing like "the service gas been disabled. If you would like to speak to an advisor to restore it please pass one" when you press 1 it then says that "the account has been disabled please stay on the line to speak to someone " this I have done multiple times over the last 4 weeks each time having to wait 72 hours before discovering that that whatever team the issue has been forwarded to was unable to fix the issue. The account has been unrestricted since 1st March. 

My parents, due to their care needs, require a 100% reliable landlines which so far it far from.

Is there anyone at all capable of fixing this issue? Or should we change provider?

[Daniel0210]

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@RC96 wrote:

The account has been unrestricted since 1st March. 

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@RC96 

Do you mean the Broadband and Talk services had previously been restricted due to them missing a payment/s?

[RC96]

Sky talk was restricted as my dad had hit a limit with his calls expenditure. The bill was cleared on 1st March. The inability to use the landline for out going calls remains in place 

[Mark39]

It sounds like some sort of system glitch which needs, manual intervention to sort out. I would guess that's what the 72 hours wait is about.

It looks like Sky's attempts so far to put it right haven't worked. I would suggest your dad raises a formal complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

[RC96]

Have already done that

[Mark39]

And the response?

[RC96]

None yet will probably take 72hours to reply