Sky landline not working, 'line cord error please check'

[Davecas48]

Unfortunately my landline connection has stopped working completely and has the above message on the phone screen. The Internet was poor earlier but had since come back online but the phone line is still not working. I've completed the recommended checks on the Sky Troubleshooting page and it hasn't fixed it.

Would it be possible to have this issue escalated please?

[Daniel0210]

@Davecas48 
Have you already tried running a line test? If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

[Davecas48]

Yes, as I said in my post, I have tried all the trouble shooting

[Daniel0210]

@Davecas48 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Lisa-P1987]

Update – We are still looking to help you Davecas48. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂