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Discussion topic: Sky home move and need new phone line

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This message was authored by: Nic10

Sky home move and need new phone line

Moving house, locally, need to activate sky homemove but the new house doesnt have a phone line, one needs to be installed.  How does this process work and how long roughly might it take?

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This message was authored by: PandJ2020

Re: Sky home move and need new phone line

Posted by a Superuser, not a Sky employee. Find out more

Short answer - it depends.  Basically on OpenReach's availability and the local situation.

 

Sky suggests 2-4 weeks notice period.  The longer the better...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: nigea99

Re: Sky home move and need new phone line

Posted by a Superuser, not a Sky employee. Find out more

@Nic10 wrote:

Moving house, locally, need to activate sky homemove but the new house doesnt have a phone line, one needs to be installed.  How does this process work and how long roughly might it take?


hi @Nic10 

 

Note no new traditional phone lines are installed as the country moves to Voice over IP (VOIP), so any phone provision will be this method 

This message was authored by: TimmyBGood

Re: Sky home move and need new phone line

Posted by a Superuser, not a Sky employee. Find out more

@Nic10 

 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.

 

Remove any personal information (such as the address itself) if you post an image.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: nigea99

Re: Sky home move and need new phone line

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

@Nic10 

 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.

 

Remove any personal information (such as the address itself) if you post an image.


That page re-iterates how little I understand of broadband - only a couple of the Acronyms mean anything to me

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