Sky have cut my phone line when he fiited my new broadband

[joanne123]

open reach have been to my house and noticed that the sky man has cut my phone line

[GD1 · Accepted solution]

@joanne123  You must have a full fubre install if the old line is cut otherwise you'd have no broadband either?

Is there a voice light on the hub/router?

If so have you plugged your phone into the UK phone port?

[joanne123]

i have openreach to come today and he has noticed that my landline has been cut, it happened when sky came to change my broadband cable

[GD1]

@joanne123  Yes, but you've not answered my  question, you've just repeated yours.

[joanne123]

Thank you for your help I have now fixed it, just wished the guy told us when he did it.