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Discussion topic: Sky broadband/phone line

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Avatar for Darh2611
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This message was authored by: Darh2611

Message posted on ‎18 Jun 2025 06:50 PM

Sky broadband/phone line

Had new fibre broadband installed with city fibre on behalf of sky now phone line not working router has amber light on and can't make or receive calls 

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Avatar for Jynxy
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This message was authored by: Jynxy

Message posted on ‎18 Jun 2025 06:54 PM

Re: Sky broadband/phone line

Posted by a Superuser, not a Sky employee. Find out more

When was this installed and did the engineer check on visit?

 

Do you have any lights on the ONT box?

 

Where are you connecting the phone and router ?

Sky Superuser - If i have helped you please mark as solution to help others. Thanks
1x Sky Q Silver - 1x Sky Wifi Max Hub - SKY Fibre Ultrafast.
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This message was authored by: Mark39

Message posted on ‎18 Jun 2025 07:54 PM

Re: Sky broadband/phone line

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@Darh2611 When was your fibre service activated? It's not unusual for completion of activation to take 24 hours or more. 

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