Sky Talk phone line dead

[Siobhan+Cunnane]

Since upgrading to high speed broadband, the phone line has been dead.  Internet works fine.  Carried out all the tests and checks to no avail.  The landline is essential for other security equipment in the home and a fix is urgent.

[GD1]

@Siobhan+Cunnane Is your phone plugged into the back of the router? as it is likely you now have Voip calls.

If you have security alarms that rely on a standard phone line you will need to get these upgraded through the alarm company who should be able to offer systerms that use 4G for example.

You should also be aware that the old standard phone service is being phased out:

Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) services will be switched off by Openreach by December 2025

[Siobhan+Cunnane]

Hi.  The phone is plugged into the phoneline via a Microfilter, shared with the broadband line.  There is nowhere on the router to plug in a phone.  There are only two sockets available which state Ethernet 1 & 2.

[GD1]

@Siobhan+Cunnane  Which broadband package do you have?   Superfast or Ultrafast?

[Siobhan+Cunnane]

Superfast.

[GD1]

@Siobhan+Cunnane  Either you need the correct router sending or there is an issue with your line, in the event I've escalated your post to Sky via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.  It will most likely be tomorrow before it is picked up.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thank you for escalating this. We have sent Siobhan+Cunnane an invite to chat 🙂 

[Tom-W19]

Hi Siobhan+Cunnane

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Siobhan+Cunnane]

Excuse me but I did reply!!  

[caesarome]

@Siobhan+Cunnane 

I have alerted Sky again for you so look out for the chat bubble.

[Siobhan+Cunnane]

I did resond to the chat bubble before, I got no response back.  Let's try again then eh?  Thanks.

[Mark39]

@Siobhan+Cunnane do be aware that replies from Sky may not be immediate. There may be a delay many minutes or even hours before they respond. Just keep coming back to.the forum from time to see if there's an update.

[Lisa-P1987]

Thank you for escalating this. We did respond on the chat, there was a back and forth, but you did not fill in our final verification form. I have sent Siobhan+Cunnane another invite to chat 🙂