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Discussion topic: Sky Talk outage Basildon (SS16) Essex | November 2023

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This message was authored by Avatar777 This message was authored by: Avatar777

Sky Talk outage Basildon (SS16) Essex | November 2023

A few weeks ago we had two outages one, for a a day and then one for 3 weeks with no landline or alarm services.

 

(removed)

 

We are in Basildon (SS16) and us and most of our neighbours don't have a landline again.

 

Just wondering...?

 

1. Is anyone else  in SS16 having issues?

 

2. Are BT Openreach aware of the issue in the area of Basildon (SS16)? Sky Talk says they are and won't send an engineer to the property until there's an update by Openreach. (Pinch of salt time)

 

3. Is Sky Talk aware of this and proactively informing customers that this is already being fixed. (Second pinch of salt time.)

 

Any help would be appreciated....

 

Moderator note: Removed innapropriate remarks.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk outage Basildon (SS16) Essex | November 2023

Posted by a Superuser, not a Sky employee. Find out more

Have you tried Sky's service checker?

 

https://www.sky.com/help/servicestatus/broadband-and-talk

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Talk outage Basildon (SS16) Essex | November 2023

Posted by a Superuser, not a Sky employee. Find out more

@Avatar777 wrote:

2. Are BT Openreach aware of the issue in the area of Basildon (SS16)? Sky Talk says they are and won't send an engineer to the property until there's an update by Openreach. 

If you've reported in to Sky, they will have passed it on to Openreach for investigation and a fix. You will have to contact Sky again if you want to see if Sky have received an update. 

This link explains auto compensation for when there is a TOTAL loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account. 


 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Avatar777
Topic Author
This message was authored by Avatar777 This message was authored by: Avatar777

Re: Sky Talk outage Basildon (SS16) Essex | November 2023

Yes I have thanks. It says Sky Talk is fine for us but the person I spoke to said in the BT Openreach status board they use, it shows there's a problem in our area.

 

I would love to know why? What is Sky Talk actually checking?

Avatar777
Topic Author
This message was authored by Avatar777 This message was authored by: Avatar777

Re: Sky Talk outage Basildon (SS16) Essex | November 2023

Sorry but pinch of salt time again.....

 

For a 3 week outage, I got a £9 and change credit...

This message was authored by Dotty16 This message was authored by: Dotty16

Re: Sky Talk outage Basildon (SS16) Essex | November 2023

Hiya, Yes in Langdon Hills. 

Phone has gone again.  Not great as we run a business. Luckily mobiles to call on but a pain non the less. 

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