I have to say I am losing patience at this stage.
In already had Sky TV and in September I added Broadband and Talk. It was previously with Virgin so it was either move the TV to them, or the Broadband to Sky and I chose the latter. To my regret.
Firstly, it was agreed that I would receive a broadband booster for the broadband. This never arrived. After a few phone calls, the first of which I was told to hold on for a few more days, eventually a Sky call taker agreed to order a replacement. Which duly arrived.
Since the original set-up, I have been unable to receive calls to the landline. On the first few occasions that I rang I was told to go through the usual procedure of unplugging, waiting 15 seconds etc etc but this didn't resolve the matter. The next time I called I was told to go through that procedure and then remove the cable from the Italia/ROI connection, press reset. I then received a call from Sky to the landline which suggested that the landline was now receiving calls and working normally. It wasn't.
On the next occasion that I rang a Sky representative said that they ran a check on the line and a fault had been identified, I was told that an engineer would be in contact to resolve the matter. Nobody made contact and the matter still remained unresolved. On the next call I was told that the engineer would simoply check the service in the area and that it wouldn't be a specific site call. The latter still wasn't resolved.
Today I rang and I as told to follow the "remove the cable from the ROI/Italia port and press reset" prcedure which I duly did, again. And I then received a land line call from Sky which the representative assured me proved that the line was working. I advised that I didn't share her confidence and I said that this had happened previously and the line wasn't in fact receiving calls. Sure enough, I tried ringing the landline about 5 minutes later and I get the same generic message "Sorry, it has not been possible to connect your call. Please try again later".
I was on the phone for over an hour today and in total I would estimate that I have spent at least one full day between the numerous calls trying to get this resolved. And it still isn't resolved.
To make matters worse, on a previous call to improve my broadband service a representative talked me through a procedure to connect to a different connection which I had to do via ,my laptop and a series of somewhat complicated settings changes that I had to do via my laptop. In the process of resetting the router box this new connection is unable to connect to the Internet and I am back to using the original default Sky broadband connection.
All in all as a new customer I am really unhappy, this should be simple stuff and the amount of time and energy I have had to waste to try to resolve this is unnecessary.
I require urgent assistance in this regard please.
Kind Regards,
Donal Brennan
