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Discussion topic: Sky Talk Shield - cannot amend via the website or My Sky App

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This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Jitty1 wot a joke its become x

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@Jitty1 wrote:

As i was told yesterday from someone on here that their is only about 10 people that have this problem , this person is only seeing people commenting on here , what about others that are not on the forum , i only found this forum by accident after i googled the problem .

 

 


Nope, that's not what I posted.

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Phone call from Sky today to let me know that is still being looked at but cannot say when it will be fixed , it might suddenly start working again but it might only be fixed with a new app , so when i know more i will comment again , i will await the next update . At least i now know that they are trying to fix the problem.

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Jitty1 i honestly have given up hope of this evrr being fixed mines been like it over 2 month now and still nothing definate. X

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Yes I will not hold my breath just fingers crossed 🤞🤞.

This message was authored by EastEndBoy1 This message was authored by: EastEndBoy1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Been away for a couple of weeks, reported Talk Shield not working before we went and still not working, anyone got a magic cure?

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@EastEndBoy1 wrote:

Been away for a couple of weeks, reported Talk Shield not working before we went and still not working, anyone got a magic cure?


Sky are investigating.  See KevNewMedia's post here about a week ago.

This message was authored by gilbo2 This message was authored by: gilbo2

Re: Sky Talk Shield - cannot amend via the website or My Sky App

As this has been going on for awhile now, you can only assume the system is pretty broke.

This message was authored by EastEndBoy1 This message was authored by: EastEndBoy1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Suppose the only good thing at the moment is that they are not charging for the shield that is not working,   YET.

This message was authored by gilbo2 This message was authored by: gilbo2

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Now that's a rumour not to start 😲

This message was authored by backspaces This message was authored by: backspaces

Re: Sky Talk Shield - cannot amend via the website or My Sky App

skytalk not working ..Ive tried Honda + etc  answeres to get it going 

this is a service provided and its been going for 6 months+

Ive been through all the computer bits to get it to work and still

error please try again in24hrs **bleep** is going on

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@backspaces wrote:

skytalk not working ..Ive tried Honda + etc  answeres to get it going 

this is a service provided and its been going for 6 months+

Ive been through all the computer bits to get it to work and still

error please try again in24hrs **bleep** is going on


I assume Honda is a mis-type. Do you actually mean Sky Talk isn't working? Or are you referring to the Sky Talk Shie.d? If the latter,, see Sky's earlier post here.

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Is there any more updates on this issue its gone desperatly quiet now surley we deserve some sort of update i would have hoped this would be sorted now it worked fine b4 and to some of us this is important !

This message was authored by Alan-Harris This message was authored by: Alan-Harris

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Hi,

 

Just wondering wehther you or 'Jitty' have used 'Resolver' to take this up with Sky.

 

I did so some years ago  for an urgent problem when email downloads failed and thereafter got very good support from Sky's specialists to fix it

 

Good Luck

 

Alan

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@Alan-Harris wrote:

Just wondering wehther you or 'Jitty' have used 'Resolver' to take this up with Sky.

 

I did so some years ago  for an urgent problem when email downloads failed and thereafter got very good support from Sky's specialists to fix it


In this instance,  given that Sky acknowledged the fault 3 weeks ago and are reportedly investigating it,  I'm not sure what more using Resolver would achieve....

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