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Discussion topic: Sky Talk Shield - cannot amend via the website or My Sky App

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This message was authored by GD1 This message was authored by: GD1

Re: Sky Talk Shield still not working

Posted by a Superuser, not a Sky employee. Find out more

@Squeekyneeds  Your post has been moved from teh Sky Mobile forum as Sky Talk is for Sky landlines, not mobiles.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Talk Shield still not working

Posted by a Superuser, not a Sky employee. Find out more

@Squeekyneeds 

Your duplicate thread has been removed as it's not needed. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Sky Talk Shield still not working

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@Squeekyneeds 

Your duplicate thread has been removed as it's not needed. 


As has another one of their threads 🙂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by blondie43 This message was authored by: blondie43

Re: Unable to access Sky Talk Shield

Why would the moderator remove a helpful contact number? 

This message was authored by blondie43 This message was authored by: blondie43

Re: Sky Talk Shield

The problem is STILL there months later!!

 

This is a disgrace. My Mum was very close to getting £960 removed from her bank account via a very slick Amazon scammer. Due to that, she is getting loads of other scammers trying to contact "the gullible old lady'. they must pass around numbers of folk who almost fell for it the first time.? If it wasn't for the fact I set up 2-factor authentication on her bank account to my mobile, she'd definitely be about a grand lighter.

 

So, enquiring how to block telephone numbers on her landline I was told about "Talk Shield".  Followed instructions and like everyone on this post arrived at "Whoops blah blah blah..."


Unfortunately, Sky, a multi-billion pound organisation, can't seem to fix a months-long, IT issue that protects the vulnerable from these despicable fraudsters. 

If there's a moderator out there reading this, @Daniel-F,  Please can you reply to why this isn't being addressed? 
And if we cannot activate this service via the internet or app, how CAN we activate it and block unwanted numbers while this issue persists?

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Shield

Posted by a Superuser, not a Sky employee. Find out more

@blondie43 it appears to be a problem which affects a relatively small number of Sky Talk users. I'm guessing that's why Daniel asked for details from those affected in order to help Sky investigate.  

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Talk Shield

Posted by a Superuser, not a Sky employee. Find out more

@blondie43 

Your Mum perhaps needs to research the purchase of a landline phone with answerphone which incorporates call blocking. Yes, there is an initial outlay but she would then have a reliable block set up. Panasonic are one company that make them. 

edited in view of below post


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Talk Shield

Posted by a Superuser, not a Sky employee. Find out more

...or perhaps a BT handset with Truecall which has call screening functionality similar to the Sky Talk Shield.

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Daniel0210 since when have we paid for Talk Shield ? I have just checked my last bill and it shows as £0.00

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Superuser, not a Sky employee. Find out more

@Jitty1 

Shows I don't have it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Fleursmom This message was authored by: Fleursmom

Re: Sky Talk Shield - cannot amend via the website or My Sky App

FYI the last 4 sky customer service team i have spoken to have replicated the problem themselves, ss did the sky engineer

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Had a phone call yesterday about this problem , they are no further forward in sorting it out , its just a waiting game , it might mean down loading a new app but thats all the information i was given , i will get another phone call in a couple of weeks , then i was told my case to do with my complaint will be closed .🤷🏻‍♀️🤷🏻‍♀️

This message was authored by Fleursmom This message was authored by: Fleursmom

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Shameful

This message was authored by blondie43 This message was authored by: blondie43

Re: Sky Talk Shield

Yes, she has a Panasonic phone so I'll look into what gadgetry it has included. Thanks for the tip

This message was authored by blondie43 This message was authored by: blondie43

Re: Sky Talk Shield - cannot amend via the website or My Sky App

How can they close a ticket that they cannot resolve? Surely it stays open until a solution is found? 
I suppose so their bosses don't look bad at the directors meetings!🤣

"Support would like to report all open tickets have been closed" 

 

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