Sky Talk Shield still not working

[GD1]

@Squeekyneeds  Your post has been moved from teh Sky Mobile forum as Sky Talk is for Sky landlines, not mobiles.

[Daniel0210]

@Squeekyneeds 

Your duplicate thread has been removed as it's not needed. 

[GD1]

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@Daniel0210 wrote:

@Squeekyneeds 

Your duplicate thread has been removed as it's not needed. 

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As has another one of their threads 🙂

[blondie43]

Why would the moderator remove a helpful contact number? 

[blondie43]

The problem is STILL there months later!!

This is a disgrace. My Mum was very close to getting £960 removed from her bank account via a very slick Amazon scammer. Due to that, she is getting loads of other scammers trying to contact "the gullible old lady'. they must pass around numbers of folk who almost fell for it the first time.? If it wasn't for the fact I set up 2-factor authentication on her bank account to my mobile, she'd definitely be about a grand lighter.

So, enquiring how to block telephone numbers on her landline I was told about "Talk Shield".  Followed instructions and like everyone on this post arrived at "Whoops blah blah blah..."

Unfortunately, Sky, a multi-billion pound organisation, can't seem to fix a months-long, IT issue that protects the vulnerable from these despicable fraudsters. 

If there's a moderator out there reading this, @Daniel-F,  Please can you reply to why this isn't being addressed? 
And if we cannot activate this service via the internet or app, how CAN we activate it and block unwanted numbers while this issue persists?

[Mark39]

@blondie43 it appears to be a problem which affects a relatively small number of Sky Talk users. I'm guessing that's why Daniel asked for details from those affected in order to help Sky investigate.  

[Daniel0210]

@blondie43 

Your Mum perhaps needs to research the purchase of a landline phone with answerphone which incorporates call blocking. Yes, there is an initial outlay but she would then have a reliable block set up. Panasonic are one company that make them. 

edited in view of below post

[Mark39]

...or perhaps a BT handset with Truecall which has call screening functionality similar to the Sky Talk Shield.

[Jitty1]

@Daniel0210 since when have we paid for Talk Shield ? I have just checked my last bill and it shows as £0.00

[Daniel0210]

@Jitty1 

Shows I don't have it. 

[Fleursmom]

FYI the last 4 sky customer service team i have spoken to have replicated the problem themselves, ss did the sky engineer

[Jitty1]

Had a phone call yesterday about this problem , they are no further forward in sorting it out , its just a waiting game , it might mean down loading a new app but thats all the information i was given , i will get another phone call in a couple of weeks , then i was told my case to do with my complaint will be closed .🤷🏻‍♀️🤷🏻‍♀️

[Fleursmom]

Shameful

[blondie43]

Yes, she has a Panasonic phone so I'll look into what gadgetry it has included. Thanks for the tip

[blondie43]

How can they close a ticket that they cannot resolve? Surely it stays open until a solution is found? 
I suppose so their bosses don't look bad at the directors meetings!🤣

"Support would like to report all open tickets have been closed"