195

Discussion topic: Sky Talk Shield - cannot amend via the website or My Sky App

Reply
Reply
This message was authored by Fleursmom This message was authored by: Fleursmom

Re: Unable to access Sky Talk Shield

No and still not fixed

This message was authored by ayren This message was authored by: ayren

nuisance calls

just receved a nuisance call from a woman with an indian accent pretending to be from sky, apparently she needed to boost my router!!!! 

got annoyed when challenged then hung up.

I can't activate the talk shield to cut down on these scammers 

This message was authored by tedglen This message was authored by: tedglen

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Similar to others I've been having this issue since early April. I've now since spoken with 6 different 'technical' advisors who have each turned off and then turned back on talk shield, and the problem still remains. Finally today I was informed via yet another call-back admitting that the problem is still ongoing, and they're working hard to resolve things.... Unless I misheard, the number of Sky Talk customers affected is estimated to be in the region of 20,000  users!

If correct, I simply cannot comprehend how or why Sky hasn't made any progress. 

As a grown-up person who still believes in the tooth fairy, I'm going to contact Sky's Loyalty Team to see what their take on this is.

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@tedglen the amount of time its taking is just ridiclious but its always same when something goes wrong and the lack of any kind of constructive information on the issue is shocking.

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Come on any sky employees like to give us any update any imformation anything this has become ridiclious now feel like were begging for any crumb of  update.

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

The man from Sky head office who i was talking to about this is on his annual leave so if i havnt been contacted in the next couple of weeks i will ring to find out what is happening ( if anything ) , i am having people get through on the landline with out going through the shield but even a couple of months ago this wasnt happening .

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Sky employee

Hi everyone,  

 

If anyone is still having issues with amending Sky Talk Shield via the Sky Website, can you send me over your Sky ID in use for trying to complete this action via a private message to me directly 🙂

 

I'm marking this as the best answer on this thread for now just so any new users visiting the thread can see this request.

 

Thanks,

Daniel
Community Moderator
This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Thought sky were meant to be working on this i dont feel comfortable sending my sky id to any 1 at all if some 1 rang me from sky n asked for my sky id i wouldnt give them it personal choice..... as it still says woops theres been an error when going onto talk sheild on the app ive missed numourous calls from the hospital fot my cancer care but hey wot do we matter were only customers.

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

I agree with you Dawn i am also not happy sharing my Sky ID with anyone on here , private message or not , what good is that going to do , we are all getting the woops message , when are Sky going to sort it . I think that it is time for another e-mail to the CEO 😡

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Posted by a Sky employee

Hi @Dawn-Tracey@Jitty1 

 

We want to ensure fresh examples of the issue are being shared reguarly to the relevant support teams to allow for more effective investigation 🙂

 

It's entirely your choice if you wish to provide the details I am asking for over Private Message but what I would say that this would really help towards getting this resolved.

 

Thanks for engaging on the thread regardless and keeping the topic going 🙂

 

Thanks,

Daniel
Community Moderator
This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Please explain to me why you need fresh examples of this problem being sent to the relevant departments , they know that their is a problem and has been since last year .

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Jitty1 my take on this now is its all a lie nothing has been or is being done to rectify the problem because we should have a resolution by now. Xx

This message was authored by Jitty1 This message was authored by: Jitty1

Re: Sky Talk Shield - cannot amend via the website or My Sky App

@Dawn-Tracey I agree with you , just explain to us what is being done ( if anything) to rectify the matter , if in my job ( when I was working) if I didn't fix a problem which has taken this long I think I would of been sacked way before now .

This message was authored by audray This message was authored by: audray

Re: Sky Talk Shield - cannot amend via the website or My Sky App

I have the same issue to I just tried to access still get the whoops message

This message was authored by tedglen This message was authored by: tedglen

Re: Sky Talk Shield - cannot amend via the website or My Sky App

Without stating the obvious, something doesn't seem quite right here.

I've always found Sky to be customer focussed, unlike some other providers. That's why I've remained with them for numerous years. The intervention of a Sky employee in this thread sort of backs that up. (I would have thought that Sky would keep a searchable data base of issues raised, and that id numbers would be a part of that?)

I'm now of the opinion that the advisors at the end of the phone taking the flak aren't aware of the cause of these issues... it's above their pay grade... So I ask myself why an error such as this hasn't been fixed by now? (Removed)

 

Moderator note: Removed unfounded speculation

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion