Sky Talk Shield

[Mark39]

---

@blondie43 wrote:

Yes, she has a Panasonic phone so I'll look into what gadgetry it has included. Thanks for the tip

---

@blondie43 it will probably have a call blocker, but not Truecall.

[tedglen]

@Jitty1 

I was told the very same thing weeks ago. The Sky engineer actually told me things that I suspect that  they shouldn't really have done regarding this, including that around 20,000 users were affected. Regrettably, I cannot divulge the rest of that conversation here without the post contravening site terms and conditions and upsetting the moderators. (I've already tried!)

[Dawn-Tracey]

@tedglen  @Jitty1  im more stunned that after months of being told its being looked into blah blah blah here we are still with a fault and no one cares yes i chose not to send my personal details to my sky account through here or chat as been told so many times it was being worked on where i come from if you didnt do your job you wouldnt have 1  if they work i  tech and cant fix a tech problem we pay enough money to sky every month. Be honest it will never be fixed.

[blondie43]

I wonder HOW MANY folk have actually turned Talk Shield on?

20,000 maybe?

LOL! 

[JonesStA]

Still happening and just realised I was not the only one affected. I have had the Server error and separately the Whoops message over the last two weeks (w/c 1st July 24).

The issue is from the App on the iPhone and also the Sky.com website - when I said that the error was on the iphone then they referred me to the sky.com (which has the same error message). I need to be able to see the numbers in the list so I can choose which ones to stop allowing through.

The support person did not realise or convey that this was a wider issue than me although I did say it had been going on for months. 

When will refunds for this occur and a fix?

[Philx]

Is it me but when any page says " whoops " it makes me even more stressed ?

[Dawn-Tracey]

@Philx  winds me up now its been so long and being futher away from a solution than ever x

[Daniel-F · Accepted solution]

Hi all,

Thanks for your patience whilst we work to get this resolved.  We apologise for the length of time it's taken to get a fix in place for the issue regarding Sky Talk Shield.

To confirm, teams are still working hard to get this issue resolved.  In the interim you can still make changes to Sky Talk Shield settings direct from your landline.  You can find full steps for this on each feature via the page here: https://www.sky.com/help/articles/sky-talk-shield-using 

Thanks

[TonyBelvedere]

Unable to access sky talk shield in the app and online looks like it's been going on for months have tried all the tips and nothing works unless you dial 1780 and block a number manually 

[Mark39]

@TonyBelvedere I've added yourpost to the existing thread on the subject. As you can see Sky are working on it.

[bunnie]

I am shocked to learn that the problem with Sky Talk Shield is STILL ongoing. I too have lost my star and block list numbers when an sdviser removed and then reinstalled it. I am elderly and am worried I no longer have the confidence concerning averting spam/nuisance calls. Why is this taking so long? I am a diamond customer (23 years) and expected better than this. Very disappointed to say the least. 

[Jitty1]

#bunnie i have been with Sky since the early eighties on and off ( more on than off ) i am also very disappointed in the time that this is taking to fix . I will be getting a call in a couple of weeks with a update but i am not holding my breath , because my complaint has been ongoing since April then it will be closed because of how long it has been ongoing even though it probably wont be fixed .

[blondie43]

I don't understand how they can close an open ticket that has not been solved. 
Maybe, if it's a time thing then simply open a new ticket the day after they close the old one

[Fleursmom]

This is what they have done to me repeatedly - absolute shambles

[bunnie]

It really is a disgrace. Even worse, the advisor I spoke to didn't even know this fault originated in April until I told her about the posts on here.  She also didn't know that by removing Sky Tallk Shield and thenl re-instating on my account it would result  in the loss of all my starred and blocked numbers! What is the matter with Sky, why can't they fix this, why don't they train their staff better.............? Come on Sky, give me an explanation, please. I don't think it's a lot to ask!