Since broadband installed phone line has been down

[EmmJD]

Since sky broadband installed, phone line has been down. 

[Mark39]

Does your broadband Hub have a 'Voice' light which is lit? If so, you have Sky Internet calls (Sky VOIP) and your phone needs to be plugged into the socket at the back of the Hub, not the usual wall socket.

[EmmJD]

Yes it does and it is. Voice light not on though. 

[Mark39]

When was,your service activated? Have you tried restarting your Hub? Have ypu checked whether or not your phone works from the usual wall socket?

[EmmJD]

2 weeks ago. Tried all mentioned, been on troubleshooting guide, tried all. Trying to speak to an actual person over the phone is proving impossible!! 

[Mark39]

@EmmJD I've flagged your post to Sky and a Community adviser may be able to help you via a private online chat later today, or possibly tomorrow now. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email or private message inviting you to chat online.

If you'd prefer to call, let us know what difficulty you're having and we'll try to advise you.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19]

Hi EmmJD

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.