OK, so about an hour ago, we got a call on Whatsapp from a family member who can't contact us on our landline, which they've been doing for probably 30 years, give or take, so I've been sitting here for over an hour so far with the texting app, trying to explain to the rep that there's an issue with the provisioning of our landline, which moved over to VOIP last week with the installation of the Full fibre line, and the landline started working on Wednesday, the day after the broadband went live.
The issue is simple, someone at Sky only did half the job, with the result that family members in the UK now can't call our landline, because the provisioning is screwed up, but explaining that on the chat page is proving to be almost impossible, I've ended up having to call another family member to get them to try calling us, despite providing the information that a SKY UK customer is getting 'No route found' when they call us.
Clearly someone is not doing what they're supposed to, as the account doesn't know about our landline number at the moment, despite it having been the same for the last 30 odd years, and that we were with Sky broadband before the fibre update last week.
Our relatives in the UK are elderly, and being able to contact us is important, so this sort of screw up is NOT acceptable when the service was only being upgraded, not ported in from another supplier, this should have been transparent and instant, not still causing issues a week after the install, supposedly, our phone number is still 'pending activation', despite it being available and working since last Wednesday, and to make it even more annoying, don't bother with the my sky pages for this sort of issue, there's no phone numbers for Ireland in the relevant help sections, it's a blank screen, and don't bother trying to send in a mail complaint form, selecting that page for Ireland comes up with a 404 error, I am beginning to regret putting quite so many eggs in one basket, the move to Sky Mobile was equally traumatic, there's way too many issues with this shambles, and if it doesn't get sorted VERY quickly, I will seriously look at cancelling the whole lot and move to Virgin, they at least publish accurate contact information, and seem to be a lot more responsive.
I've now been on this text system for over an hour just to try and get this issues resolved, sick to the back teeth doesn't even come close to describing the utter frustration of not being able to get to talk to a real person who should have been able to see and resolve this in about 2 minutes!
Shore, if twas easy we'd all be doin it!
