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Discussion topic: Router has no phone socket on the back of my router

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This message was authored by Mar11 This message was authored by: Mar11

Router has no phone socket on the back of my router

My sky router has no phone port on the back so how do I attach my phone it has a broadband connection and 2 Ethernet ports


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

@Mar11 your post crossed with mine. Your phone should be plugged into the bottom right hand socket of the microfilter. Your Hub plugs into the bottom left socket.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

Does your phone work when plugged into the wall socket?

Mar11
Topic Author
This message was authored by Mar11 This message was authored by: Mar11

Re: Router has no phone socket on the back of my router

It's one of those new things that doesn't have the old phone socket connecter

Mar11
Topic Author
This message was authored by Mar11 This message was authored by: Mar11

Re: Router has no phone socket on the back of my router

IMG_2143.jpeg

 so. Where would I plug the phone in as it says sky box phone 

This message was authored by Mark39 This message was authored by: Mark39

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

Let's rewind slightly! Are you new to Sky broadband/landline? From the pictures in the link here, which Hub do you have?

https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/article...

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

@Mar11 your post crossed with mine. Your phone should be plugged into the bottom right hand socket of the microfilter. Your Hub plugs into the bottom left socket.

Mar11
Topic Author
This message was authored by Mar11 This message was authored by: Mar11

Re: Router has no phone socket on the back of my router

IMG_2144.jpeg

This message was authored by GD1 This message was authored by: GD1

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

@Mar11  I'd also place he hub on a hiogher shelf, cabinet and not on the carpet for a number of reasons.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Mar11
Topic Author
This message was authored by Mar11 This message was authored by: Mar11

Re: Router has no phone socket on the back of my router

That's what it's done but what happens if I unplug the part that says skybox/ phone will that caissues with the main skybox 

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

@Mar11 wrote:

That's what it's done but what happens if I unplug the part that says skybox/ phone will that caissues with the main skybox 

 


No. The need to connect your Sky+ box to the phone line was removed years ago.

Mar11
Topic Author
This message was authored by Mar11 This message was authored by: Mar11

Re: Router has no phone socket on the back of my router

It's a sky a box 

Mar11
Topic Author
This message was authored by Mar11 This message was authored by: Mar11

Re: Router has no phone socket on the back of my router

Sorry Q box

This message was authored by Mark39 This message was authored by: Mark39

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

@Mar11 wrote:

Sorry Q box


Sky Q boxes don't have a phone connection. They connect via your broadband service.

Mar11
Topic Author
This message was authored by Mar11 This message was authored by: Mar11

Re: Router has no phone socket on the back of my router

So how do I connect a phone then 

This message was authored by Mark39 This message was authored by: Mark39

Re: Router has no phone socket on the back of my router

Posted by a Superuser, not a Sky employee. Find out more

As explained previously- via the microfilter socket labelled Sky box/phone. Your Sky Q box doesn't need any connection to your microfilter.

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