Repairs blocked by property management company.

[Helen384]

Good afternoon all, 

This is possibly a bit of a long shot as I know this is a discussion forum for customers but I'm wondering if anyone else has experienced the following problem. 

During some recent work the phone line between the point outside and my connection inside was accidentally severed. As I am in a managed property I have been told that the supplier must provide details of the work to be done to the property management group so that they can check plans and pass onto the landlord for approval. 
I informed Sky of this via the live chat on Saturday and provided the email address for the property management team. I was assured that this would be sent.

Then on Monday I get a phone call from open reach saying they'd been booked in to fix the problem but no one was home. I explained to them that work could not proceed without sign off from the landlord. 
Open reach then tells me that as they are just engineers they do not contact property management companies and do not share job details but that they perform a risk assessment on site before undertaking work. 
They've said I'll have to contact Sky to send this email. 
But I have asked them to do this and it seems to have gone in one ear and out the other and the job passed straight over to openreach who are unable to complete the required permission request. 

I am beginning to reach my wits end with this. How do I get Sky to send this email to the property manager with job details including proposed location of the new cable? 

I'm really beginning to wish I'd ignored the terms of the lease and just told openreach to go ahead as I'm now stuck and going absolutely nowhere. 

[Mark39]

@Helen384 this has come up before, and I don't remember any reports of Sky providing details of phone line repair work to a managing agent, probably because Sky can't possibly know what the work will entail. Only Openreach could determine that, after a site inspection.

I suspect the managing agent's requirement is aimed more at subcontracted building work or installations such as a satellite dish, rather than a simple phone line repair.

[Helen384]

Unfortunately the management company are being very clear about this. 
They want a proposal of work and a precise location for where the cable will go so that they can check plans and ensure that no other wiring will be affected and are not prepared to accept that open reach will perform their own risk assessment and check for other cabling in the location they intend to drill. 
This information is required before they will even consider getting permission from the freeholder. 

You are quite correct, sky do not have access to the required information (I just spent an hour on the phone with them discussing it) and tell me to talk to open reach.
Open reach refuses to supply the information and tell me to talk to Sky. 
Round and round (apologies for the passive aggressive tone, I'm at my wits end on this). 

I have relayed this back to the property manager and said they may be able to get the details they want by completing a landlord way leave, that I provided a link for, but other than that I see no other way forward when I'm just getting bounced from sky to open reach and back again. 

Thank you for your reply though.