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Discussion topic: Recently moved home, phone line not working. Unable to make/recieve calls

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This message was authored by Maria1794 This message was authored by: Maria1794

Recently moved home, phone line not working. Unable to make/recieve calls

I recently moved home, my phone line isn't working. I'm unable to make/recieve calls. My phone says check phone line


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Posted by a Superuser, not a Sky employee. Find out more

Is your phone plugged into your broadband Hub? It won't work from a wall socket. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Posted by a Superuser, not a Sky employee. Find out more

I assume you did a Home Move with Sky. Do you have a black broadband Hub with a Voice LED on the front panel? Or a white Hub?

Maria1794
Topic Author
This message was authored by Maria1794 This message was authored by: Maria1794

Re: Recently moved home, phone line not working. Unable to make/recieve calls

I did sort out my move with sky. My hub is black

This message was authored by Mark39 This message was authored by: Mark39

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Posted by a Superuser, not a Sky employee. Find out more

....and does it have a Voice light? Illuminated? Amber or green?

Maria1794
Topic Author
This message was authored by Maria1794 This message was authored by: Maria1794

Re: Recently moved home, phone line not working. Unable to make/recieve calls

They are all green

This message was authored by Mark39 This message was authored by: Mark39

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

....and does it have a Voice light? Illuminated? Amber or green?


 

Maria1794
Topic Author
This message was authored by Maria1794 This message was authored by: Maria1794

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Not sure what a voice light is.

 

But all lights on my hub are green

Maria1794
Topic Author
This message was authored by Maria1794 This message was authored by: Maria1794

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Just checked the box, voice light is green

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Posted by a Superuser, not a Sky employee. Find out more

Is your phone plugged into your broadband Hub? It won't work from a wall socket. 

Maria1794
Topic Author
This message was authored by Maria1794 This message was authored by: Maria1794

Re: Recently moved home, phone line not working. Unable to make/recieve calls

It's plugged into a socket.

 

It's never been plugged into the hub before the move

 

Sky engineer hooked this up and changed the wall socket

 

This message was authored by GD1 This message was authored by: GD1

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Posted by a Superuser, not a Sky employee. Find out more

@Maria1794  You need to plug it into the hubs UK phone port

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Maria1794
Topic Author
This message was authored by Maria1794 This message was authored by: Maria1794

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Thanks all sorted now

This message was authored by Mark39 This message was authored by: Mark39

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Posted by a Superuser, not a Sky employee. Find out more

@Maria1794 wrote:

It's plugged into a socket.

 

It's never been plugged into the hub before the move

 

Sky engineer hooked this up and changed the wall socket

 


When there's a new installation, Sky change you to Internet calls. It will be the norm for customers of all service providers in due course. Sadly, some engineers still plug the phone into the wall socket.

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