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Discussion topic: Re: Phone Landline Dead but broadband OK

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This message was authored by SylviaGriffiths This message was authored by: SylviaGriffiths

Re: Phone Landline Dead but broadband OK

Phone working until internet went down on 17/5/24


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Phone Landline Dead but broadband OK

Posted by a Superuser, not a Sky employee. Find out more

@SylviaGriffiths 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Phone Landline Dead but broadband OK

Posted by a Superuser, not a Sky employee. Find out more

@SylviaGriffiths 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mark+Inch This message was authored by: Mark+Inch

Re: Phone Landline Dead but broadband OK

My SKYTalk landline has not been able to receive or make calls for several weeks. The Broadband is fine and all checks are positive. But even connnecting a phone directly to the main socket does not work. I am paying for this service but unable to access it. Any suggestions other the SKY Chat line!

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